Bunynapo Refund and Returns Policy

Effective Date: November 29, 2024

At Bunynapo, we take great pride in the quality of our premium food products and our commitment to customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your experience is hassle-free.

1. Eligibility for Returns and Refunds

We accept returns and issue refunds for items that meet the following conditions:

  • Unopened and Unused Products: Products that are unused, unopened, and in their original packaging can be returned for a full refund or exchange.
  • Defective Products: If you receive a defective or damaged product, we will provide a refund or exchange, depending on availability, at no additional cost to you.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Products that have been opened, used, or consumed.
  • Perishable goods (such as food items with a short shelf life) unless they are defective.
  • Gift cards or items marked as non-returnable at the time of purchase.

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@bunynapo.com or call us at (701) 549-3203 to notify us of your intent to return an item. Please provide your order number, a description of the product, and the reason for the return.
  2. Return Authorization: We will provide you with return instructions and a Return Merchandise Authorization (RMA) number, if applicable. Please note that returns without an RMA number may not be processed.
  3. Ship the Product: Pack the product securely in its original packaging and ship it to the address provided by our customer service team. You will be responsible for the cost of return shipping unless the item is defective or we made an error in your order.
  4. Refund Processing: Once we receive the returned product and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

4. Refunds

Refunds will be processed once the returned item is received and inspected. If your return is approved, we will issue a full refund minus any shipping fees incurred during the original purchase. Refunds will be credited back to the original payment method.

  • Full Refund: Available for unused, unopened products or defective items.
  • Partial Refund: If the item is returned in a condition that does not meet our eligibility criteria, we may issue a partial refund.

5. Exchanges

If you wish to exchange an item for a different size or product, please follow the return process outlined above. Once we receive your return, we will issue the exchange, subject to product availability. If there is a price difference, you may be asked to pay the difference, or we will refund you the difference if the new product is of lower value.

6. Lost or Damaged Items

If your product is lost or damaged during shipping, please contact us immediately at info@bunynapo.com or (701) 549-3203. We will assist you in filing a claim with the carrier or offer a full refund or replacement, depending on the circumstances.

7. Shipping Fees

Shipping charges are non-refundable, and the cost of return shipping is the responsibility of the customer, unless the return is due to a defective item or a mistake on our part.

8. Changes to This Policy

Bunynapo reserves the right to update or modify this refund and return policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately. Please check this page periodically for any updates.

9. Contact Us

If you have any questions about our return and refund policy, or if you need assistance with your return, please don’t hesitate to contact us:

  • Email: info@bunynapo.com
  • Phone: (701) 549-3203
  • Address: 12923 County 1 #1, Walhalla, North Dakota

Thank you for shopping with Bunynapo! We value your business and are dedicated to providing you with high-quality products and excellent customer service.